Refund policy
We want you to feel good about every order from Celenor — and if something's not quite right, we've made returns as simple as possible.
Return Window
You have 14 business days from the day your order arrives to send it back. We only accept returns by mail — just get in touch and we'll take care of the rest.
How Returns Work
Request a return to our Return Center with your order number and the reason for the return. We'll send over a prepaid return shipping label along with step-by-step instructions, so there's nothing to figure out on your end.
A couple of things we'll need to process your return smoothly:
- The item back in its original packaging
- A photo of the item showing any damage or defect, if that's the reason for the return
This just helps our team review things quickly and get your refund moving without delays.
No Cost to You
Returns are completely free — we cover the shipping label, and there's no restocking fee taken out of your refund. What you paid is what you get back.
Cancellations
Since our orders are processed and shipped quickly online, we're only able to accept cancellations for in-store purchases. If you've ordered through our website, we recommend reaching out as soon as possible and we'll see what we can do, but once an order is in motion, it typically can't be canceled.
Refunds
Once we receive your returned item and take a quick look, we'll process your refund within 5–7 business days, sent right back to your original payment method. Depending on your bank, it might take a little extra time to actually show up in your statement.
Got questions along the way? Just email us at info@celenor.shop — we're happy to help.
Contact Information
Phone: +1 480-845-7532
Email: info@celenor.shop
Address: 1110 W Elliot Rd #105, Tempe, AZ 85284, USA
Business Hours: Mon- Fri | 9AM - 8PM