FAQs

How long does shipping take?
Orders are processed within 1–2 business days and typically arrive within 4–7 business days after that.

How much does shipping cost?
Free shipping on orders over $139.50. Orders under that ship for a flat rate of $6.99.

Do you ship to PO Boxes?
No, we're not able to deliver to PO Boxes — please use a physical address.

Can I track my order?
Yes, once your order ships you can track it right from our website.

What's your return policy?
We accept returns within 14 business days of delivery, by mail only. Just email us and we'll send a prepaid return label with instructions.

Are returns free?
Yes — free return shipping, and no restocking fees.

Can I cancel my order?
Cancellations are only available for in-store purchases. Online orders are processed quickly and can't be canceled once placed.

How long do refunds take?
Once your return is received and reviewed, refunds are issued within 5–7 business days to your original payment method.

What if my item arrives damaged or wrong?
Just reach out with a photo of the item — you'll get a free return, no questions asked.

What payment methods do you accept?
Visa, Mastercard, American Express, Discover, JCB, Diners Club, Maestro, and Visa Electron.

Is my payment information secure?
Yes, all payments go through an encrypted gateway, and we never store your card details.

Contact Information

Phone: +1 480-845-7532
Email: info@celenor.shop
Address: 1110 W Elliot Rd #105, Tempe, AZ 85284, USA
Business Hours: Mon- Fri | 9AM - 8PM